Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "StaffSupply UK" / "we" / "us" means CT1998 LTD, trading as StaffSupply UK.
• "Client" / "you" means the business, agency, or organisation engaging our services.
• "Workers" means the individuals supplied by StaffSupply UK to the Client.
• "Services" means the workforce supply, payroll management, and related services described in any agreed proposal or service agreement.
• "Engagement" means any specific assignment or supply arrangement agreed between the parties.

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2. Basis of Engagement

These Terms & Conditions apply to all services provided by StaffSupply UK unless otherwise agreed in writing. Any specific terms for an Engagement will be set out in a separate written proposal or service agreement, which shall take precedence over these general terms in the event of conflict.

No contract for the supply of Workers shall arise until StaffSupply UK has confirmed acceptance of a Client's order in writing (including by email).

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3. Supply of Workers

StaffSupply UK will use reasonable endeavours to supply Workers matching the Client's stated requirements. We do not guarantee the availability of Workers at all times, and our ability to fulfil an order is subject to worker pool availability at the time of the request.

The Client is responsible for ensuring that any Workers supplied are suitable for the specific role and workplace environment, and for complying with all applicable health and safety legislation at the worksite.

StaffSupply UK acts as the employer of record (or engager, as applicable) for Workers we supply. The Client does not have an employment relationship with supplied Workers.

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4. Fees and Payment

Fees for the supply of Workers and associated services will be agreed in writing prior to each Engagement. Unless otherwise specified:

• Invoices will be issued weekly in arrears
• Payment terms are 14 days from the date of invoice
• Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998
• All fees are exclusive of VAT, which will be added where applicable at the prevailing rate

The Client is responsible for verifying and approving timesheets or equivalent records as the basis for invoicing. Disputes regarding invoiced amounts must be raised within 5 business days of receipt.

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5. Client Obligations

The Client agrees to:

• Provide accurate and complete information regarding their workforce requirements
• Ensure all worksites comply with applicable health and safety legislation
• Provide Workers with adequate induction, supervision, and equipment as required for the role
• Inform StaffSupply UK promptly of any issues with Worker performance or conduct
• Not engage or attempt to directly employ any Worker supplied by StaffSupply UK without our prior written consent for a period of 6 months following the end of an Engagement, unless an introduction fee has been agreed

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6. Compliance and Employment Law

StaffSupply UK is responsible for ensuring that Workers are engaged compliantly, including right-to-work checks, PAYE payroll processing, holiday pay, and other statutory entitlements. We maintain appropriate employment practices and keep current with UK employment legislation.

Where StaffSupply UK acts as the employer of record, we accept responsibility for those employment obligations. The Client shall not be liable for employment-related claims arising from our capacity as employer, provided the Client has complied with its own obligations under these terms.

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7. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with their business relationship. This obligation survives termination of any Engagement for a period of 2 years.

StaffSupply UK operates with discretion and will not disclose the identity of Clients or details of supply arrangements to third parties without the Client's consent, except where required by law.

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8. Liability

StaffSupply UK's liability to the Client in connection with any Engagement shall not exceed the total fees paid by the Client to StaffSupply UK in respect of that Engagement in the 3 months preceding the event giving rise to the claim.

Neither party shall be liable to the other for any indirect, consequential, or special losses, including loss of profit, loss of business, or business interruption, arising from or in connection with these terms or any Engagement.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

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9. Termination

Either party may terminate an ongoing supply arrangement by giving reasonable written notice as specified in the relevant service agreement. In the absence of a specified notice period, 2 weeks' written notice applies.

StaffSupply UK reserves the right to suspend or terminate the supply of Workers with immediate effect if the Client fails to make payment when due, breaches any material term of these conditions, or if continuing the supply would expose Workers to an unsafe working environment.

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10. Governing Law

These Terms & Conditions and any Engagement governed by them shall be construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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11. Contact

For any queries regarding these terms, please contact:
CT1998 LTD (trading as StaffSupply UK)
Email: hello@staffsupplyuk.co.uk
Phone: 07486 044 347
Company No: 16267505 — Registered in England & Wales